Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please send us a message to with a description of the issue and the order number.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please send us a message within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

Print quality:

If a design is based on assets (e.g., images, graphics, illustrations) that have been uploaded to Kittl or created outside of Kittl's platform, we cannot guarantee or take responsibility for the final print quality. The print quality is often directly influenced by the resolution, clarity, and quality of the original assets provided.

Customers are advised to use high-resolution and quality assets for the best print outcomes or assets provided by Kittl resource libraries. If you have questions or concerns about the suitability of your external assets for printing, please reach out to our support team before finalizing your order.

All sales are final in cases where issues arise due to low-quality external assets provided by the customer. We urge our customers to review and ensure that any externally sourced designs or assets meet the necessary standards for high-quality printing.

Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our fulfilment facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our fulfilment facility and you will be liable for the cost of a reshipment (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Kittl reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.